SREcon19 Americas has ended
Tuesday, March 26 • 2:00pm - 3:30pm
What I Wish I Knew before Going On-call

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Firefighting a broken system is time-sensitive and stressful but becomes even more challenging as teams and systems evolve. As an on-call engineer, scaling processes among humans is an important problem to solve. How do we ramp up new engineers effectively? How can we bring existing on-call engineers up to speed? In this workshop we'll share common myths among new on-call engineers and the Do's and Don'ts of on-call onboarding, as well as run through hands-on activities you can take back to work and apply directly to your own on-call processes.

avatar for Chie Shu

Chie Shu

Chie Shu is a backend Software Engineer at Yelp. She has worked on improving Yelp's revenue-critical Ads data pipeline to be more resilient to system failures, and designed heuristics used internally by executives and Product Managers to assess the financial impact of on-call incidents... Read More →
avatar for Dorothy Jung

Dorothy Jung

Software Engineer, Yelp
Dorothy Jung is a backend Software Engineer at Yelp. At Yelp she served as a "pushmaster", managing and monitoring company-wide deployments to production; and as a release engineering deputy, helping to set up CI/CD pipelines within the Ads organization. She was previously at DreamWorks... Read More →
avatar for Wenting Wang

Wenting Wang

Wenting Wang is a Software Engineer with three years of industry experience. She has been on-call for different teams at Yelp: on the BizApp backend team, where she worked closely with mobile developers and monitored mobile user traffic; and on the Ads team, where she currently develops... Read More →

Tuesday March 26, 2019 2:00pm - 3:30pm
Grand Ballroom D

Attendees (119)